SHIPPING

DELIVERY

We aim to dispatch all orders within 1-3 working days via Royal Mail's standard service. Including processing and delivery, UK orders should arrive within 2-12 days, depending on any regional delays. If you do not receive your order within twelve working days of the shipping confirmation, please contact us so we can investigate and offer a refund or replacement.

RETURNS

We hope you are delighted with your purchase, but we understand you may change your mind. We're happy to offer a refund for the cost of the item, provided it is returned in resalable condition. Please note that we cannot refund postage costs unless the item is faulty.
 
Before returning an item, please contact us with the name and address the order was sent to, and we will provide you with the return address. When posting an item back to us, be sure to obtain proof of postage from the Post Office, as you are responsible for the item until it reaches us. Please include a copy of your order details inside the package so we can identify your return.
 
If an item is faulty or damaged upon arrival, please contact us first. We will be happy to replace the item or issue a refund.

INTERNATIONAL
ORDERS

International orders are sent via Royal Mail Air Mail and typically take 3-21 days, depending on the destination. A flat rate postage fee is applied. Customers are responsible for any customs and import taxes that may arise, and we are unable to refund these costs

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Planes Workshop is a creative brand specialising in beginner Friendly Craft Projects. We stand out from the rest with our truly unique craft kits and digital patterns. Learn to be creative and feel empowered. We're rooting for you!

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